Refund policy

Customer satisfaction matters to us. This Refund & Return Policy explains when and how returns or refunds may be requested at Lushauralc.myshopify.com.

1. Return Window

Returns may be requested within 30 days of delivery, provided that:

• The item is unused and in original condition

• Original packaging is included where applicable

2. Non-Returnable Items

The following items are not eligible for return:

• Clearance or final-sale items

• Customized or personalized products

• Items damaged due to misuse, improper care, or normal wear

3. Return Request Process

To request a return, email carlgrodeoncr@outlook.com with:

• Your order number

• Reason for return

• Photos (if the item arrived damaged or incorrect)

Approved returns will receive further instructions.

4. Refunds

Refunds are processed after the returned item is received and inspected. Funds are returned to the original payment method and may take 3–10 business days depending on your payment provider.

5. Exchanges

Exchanges are only available for defective or incorrect items. For size or preference changes, please place a new order.